Cart
0
Orders
Below are some of are common questions about orders
Which payment methods are accepted?
Vyana Collective always offers secure payments. We use the most widely accepted payment provider in US: PayPal, Visa, Mastercard, American Express, Google pay, Apple pay and Shop pay.
Where is my confirmation email?
If you have any concerns about your order, please contact our support team at contact@vyanacollective.com, and we will be happy to assist you.
How can I find out how much the shipping costs are?
Please see our shipping policy page for more information.
If I want to make a gift purchase, can you send my purchase to a different address?
Yes, we can send your order to a different address.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How can I track my shipment?
Once we ship your order, you should receive a shipping confirmation number via email within 24-48 hours to track your order.
What should I do if I receive a damaged shipment?
Unfortunately, it can happen that your order is damaged during delivery. As a customer, there is nothing you can do about it. In this case, please contact our customer service immediately by sending an email to contact@vyanacollective.com.
It is necessary to take photos of the complaint and attach them to your email. Our customer service will process your message as quickly as possible and work with you to find the best solution.
How do I know if my order has been shipped?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
If you have just received a shipping notification, please allow 1 to 3 business days for the tracking information to be updated in the courier's system.