Polityka wysyłki
SHIPPING OPTIONS & DELIVERY TIMES
At Vyana Collective, we are committed to delivering your order with care and precision. Below are our available shipping options:
STANDARD SHIPPING
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Orders value under $50: Shipping fee is $9.99
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Orders value is $50 or above: Free Shipping
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Processing Time: 2–5 business days (Monday–Saturday)
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Shipping Time: 7–9 business days (Monday–Saturday)
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Total Delivery Time: 9–14 business days (Monday–Saturday)
ORDER CUT-OFF TIME
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Orders placed before 18:00 (Mon-Sat, GMT+11) will be processed the same day.
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Orders placed after 18:00 will be processed the next business day.
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Orders placed over the weekend (Sun) will be processed on Monday.
DISPATCH
Once your order has been processed, it will be dispatched immediately.
You will receive a confirmation email with tracking information once your package ships.
SHIPPING CARRIERS
We partner with trusted logistics providers including:
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DHL
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USPS
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UPS
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FedEx
Carrier selection may vary depending on your location and the shipping method selected.
DELIVERY NOTES
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Delivery times are estimates and may vary during high-volume periods such as holidays and promotional events.
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Processing time and shipping time are separate phases of fulfillment.
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We are not responsible for carrier delays, incorrect shipping addresses provided by customers, or circumstances beyond our control.
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Please ensure your shipping information is accurate before completing your order.
CUSTOMER SERVICE
We strive to make your ordering experience seamless and enjoyable. If you have any questions regarding shipping, feel free to contact us:
Email: contact@vyanacollective.com
Phone: +61 447 377 259
We aim to respond within 1 business day.
COMPANY DETAILS
Shop Name: Vyana Collective
ABN: 83973282202
Registered Address: 88 Church Street, Parramatta, NSW 2150, Australia
BUSINESS HOURS
Monday – Saturday: 8:00 AM – 6:00 PM
Sunday: Closed